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Frequently Asked Questions
Quick answers about AMELUNA cases, shipping, returns, and care. Still stuck? Reach out anytime.
How do I choose the right case size?
Cases are made for specific phone models. On iPhone, go to Settings → General → About and match the Model Name exactly on the product page. Full details are on our Size Guide.
Do you offer free shipping?
Yes — free standard shipping on U.S. orders $50+. Rates for smaller orders and international destinations are shown at checkout. See our Shipping Policy.
How long will my order take?
Most orders process in 1–3 business days, then ship. U.S. delivery is typically 3–7 business days after shipment. Limited drops or custom pieces may need extra production time — check the product page for notes.
Can I return or exchange my case?
Unused, eligible items can be returned within 30 days of delivery. Customized and final-sale items are not returnable. Details are on our Return & Warranty page.
What if my case arrives damaged?
Contact us within 7 days of delivery with photos of the product and packaging. We will replace defective or incorrect items at no cost to you.
Are AMELUNA cases protective?
Yes — our cases are designed to be cute and protective, with precise cutouts and everyday drop protection. They are fashion-forward accessories, not heavy-duty industrial armor; treat them with normal care.
How should I clean my case?
Use a soft cloth and mild soap with water if needed. Avoid alcohol, bleach, and harsh chemicals. See Product Care for full tips.
Where can I track my package?
Use the tracking link in your shipping confirmation email, or follow the steps on Track My Order.
Do you ship internationally?
Yes. International delivery usually takes 7–21 business days after shipment. Duties and import taxes (if any) are the customer’s responsibility.
How do I contact support?
Send a message through Contact Us. Include your order number for the fastest help.
Can’t find what you need? Visit Contact Us — we typically reply within 1–2 business days.