Track My Order

Find your tracking number

1. Open the shipping confirmation email from AMELUNA (sent when your order leaves our warehouse).
2. Click the tracking link, or copy the tracking number into the carrier’s website.
3. If you have an account, you can also review orders under My Account.

What tracking statuses mean

• Label created / Pre-transit: the label exists; the carrier has not scanned the package yet (this can take 1–2 business days).
• In transit: your package is moving through the carrier network.
• Out for delivery: it should arrive today.
• Delivered: check your mailbox, porch, building lobby, or with neighbors. Sometimes carriers mark delivered slightly early.

Still waiting?

If tracking has not updated for 5+ business days after shipment, or the package shows delivered but you cannot find it:

• Double-check the shipping address on your order confirmation.
• Contact the carrier with your tracking number.
• Then reach out through Contact Us with your order number and tracking details — we will help investigate.

Processing vs. shipping

Orders are typically processed in 1–3 business days before a tracking number is created. During high-demand drops, processing may take a little longer. See our Shipping Policy for full timelines.