Return & Warranty

30-day returns

You may return eligible items within 30 days of delivery for a refund or exchange, provided they are:

• Unused and in resalable condition
• Returned with original packaging where possible
• Free of scratches, stickers, residue, or signs of wear

What is not eligible

• Customized, personalized, or made-to-order cases
• Final sale / clearance items marked as non-returnable
• Items returned after 30 days
• Items damaged due to normal wear, misuse, or accidental drops after delivery

How to start a return

1. Email us via Contact Us with your order number and reason for return.
2. We will confirm eligibility and share return instructions.
3. Ship the item back using a trackable method.
4. Once we receive and inspect the return, refunds are issued to the original payment method within 5–10 business days.

Unless we made an error or sent a defective item, return shipping costs are the customer’s responsibility.

Exchanges

Need a different phone model or design? Contact us within 30 days. Depending on stock, we may offer an exchange or ask you to place a new order while returning the original.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the product and packaging. We will replace the item or refund you at no extra cost.

Limited warranty

AMELUNA cases include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal use for the original purchaser.

The warranty does not cover accidental damage, drops, liquid exposure, unauthorized modifications, or normal cosmetic wear over time.

Questions?

Reach out anytime through Contact Us — we are happy to help.